Allegheny Health Network
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EMS Pledge
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Allegheny General Hospital
Allegheny General

Allegheny Valley Hospital
Allegheny Valley

Canonsburg Hospital

Forbes Hospital

Jefferson Hospital

Saint Vincent Hospital
Saint Vincent

West Penn Hospital
West Penn

The Allegheny Health Network continuously strives to be a customer-focused organization. The Emergency Medical Service providers who entrust our hospitals to care for their patients are incredibly important partners in improving and preserving the health of our region. Our Network is committed to providing EMS with the very best experience while visiting our facilities. Our EMS Pledge clearly specifies what EMS can expect when they arrive at any of our Network’s Emergency Departments. 

According to Our EMS Pledge, we will be:

  • Attentive
  • Respectful
  • Customer Accountable

Learn More About Our EMS Pledge

Pre-Arrival Communications

  • We will closely monitor appropriate communication channels to receive your report.
  • We will coordinate prompt access to a medical command physician when requested.
  • We will activate appropriate specialty teams to expedite the care of your patient based on clinical criteria or per your request.

On Arrival

  • You and your patient will be greeted respectfully.
  • If a delay in bed placement occurs, clear communication of time will be shared with your crew and patient.
  • Once the treatment area has been reached, our staff member will introduce themselves and listen to your report in its entirety.

After Patient Transfer

  • We will maintain an area dedicated to EMS providers, where you can find refreshments that also include healthy choices.
  • We will care for, including cleaning, any equipment that you must leave with us. If you do not visit our facility regularly, we will ship the equipment to you in a timely fashion.

Your Experience

  • We value your opinion and your feedback is important to us.
  • We will provide an electronic mechanism to evaluate your experience, whether good or bad, every time you visit us and will listen and act on your feedback. Use the appropriate link to the left to start your survey.
  • We will maintain postings at each of our Emergency Departments of who and how to contact someone in Prehospital Services on a 24/7 basis.


For Follow Up to any EMS Pledge related concerns, please call

844.AHN.4EMS (844.246.4367)

View / Print / Download
PDF of EMS Pledge Flyer

View / Print / Download
PDF of EMS Pledge Pocket Card