Emergency Icon

Difficult Conversations

This course is the first in a series of three one and one half hour sessions designed for healthcare team members: physicians, residents, nurses, students etc. Participants have the opportunity to review techniques and practice having a difficult conversation with a standardized patient in a simulated environment thus gaining the confidence needed to have these conversations with empathy and compassion.

Learning objectives

  • Practice non-verbal and verbal communication skills to create a rapport with patients.
  • Demonstrate individual confidence to have difficult conversations.
  • Utilize the tools provided in this course to incorporate into everyday practice.
  • Demonstrate the ability to improve quality of care and communication with patients.

Expected outcomes

  • Participants will be able to establish a rapport with the patient to address their individual concerns, and discuss advanced care planning.
  • Participants will be able to confidently communicate with patients regarding prognosis, disease process and symptom management.
  • Participants will have more confidence to initiate Hospice conversations/transitions.
  • Participants will be able to effectively diffuse a conversation that has become negative in nature.

Copyright © 2020 Allegheny Health Network. All rights reserved