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Allegheny Health Network Launches Diamond Care for Improved Outcomes and Patient Satisfaction in Orthopaedic Knee and Hip Replacement Surgery

Friday, February 27, 2015

Undergoing a surgical procedure can be stressful and confusing. The new Diamond Care program at Allegheny Health Network delivers proven protocols for the best outcomes with a dedicated care navigator to provide one-on-one counseling and support from surgery preparation through post-discharge follow-up.
The Diamond Care initiative builds upon and enhances Allegheny Health Network’s patient-centered approach to care, focusing on coordinated wellness and a commitment to providing the most positive patient experience.
“The Diamond Care program takes the best aspects of care from all Allegheny Health Network hospitals and nationally-recognized programs and integrates them into a streamlined approach to ensure that superior care and outcomes are the standard of care in our facilities,” said Patrick J. DeMeo, MD, Professor and Chair, Department of Orthopaedics, Allegheny Health Network and Medical Director, Pittsburgh Pirates Baseball Organization.
Standardizing best-practice protocols, implementing physical therapy the day of surgery and caring for post-operative patients on a dedicated joint replacement unit, lays the foundation for excellent outcomes. The Diamond Care program also achieves optimal results through extensive clinical review of pre-operative testing and screening, ensuring that patients are in good health prior to surgery and reducing the risk of complications.
To create a highly personalized and worry-free experience for patients, a Diamond Care Navigator is assigned to every patient undergoing knee and hip replacement surgery at Allegheny Health Network. Diamond Care Navigators work to alleviate stress, simplify the process, and communicate directly with patients and their loved ones.
Their services include:
-          Helping to coordinate pre-authorization testing and paperwork
-          Providing additional education about the upcoming procedure
-          Answering patients’ questions before, throughout, or after the procedure
-          Welcoming patients and loved ones on the day of surgery and making sure they get to the correct location
-          Regularly visiting patients during their hospital stay
-          Making post-discharge calls to follow up on patients as they recover
“Care navigators add a new layer of excellence to the patient-focused care offered by the Allegheny Health Network Orthopaedic and Rehabilitation Institute and our patients have had an overwhelmingly enthusiastic response to the individualized and highly-attentive care they receive,” Dr. DeMeo said.
The doctors, nurses and staff at Allegheny Health Network Orthopedic and Rehabilitation Institute perform more than 21,000 orthopaedic procedures each year, providing exceptional care and quickly returning patients to their daily activities and routines. For highly specialized and advanced levels of orthopaedic care, the Institute offers innovative surgeries and minimally invasive procedures that result in less postoperative pain and faster recovery than standard surgery.
Allegheny Health Network Orthopaedic and Rehabilitation Institute is the official medical provider for the Pittsburgh Pirates and the Pittsburgh Riverhounds Soccer Team, and provides orthopaedic care to two higher education institutions and 21 area high schools.