Patient and Family Advisory Council
What is PFAC?
A Patient and Family Advisory Council (PFAC) is a way for patients, family members and other caregivers to partner with hospital and health care system staff in order to improve the patient experience. They allow each party to communicate openly and develop strategies and achieve measurable results.
Councils are usually composed of 14-20 members, 50% of which are non-hospital representatives. Together, they work to provide recommendations based on simple majority.
Benefits of a PFAC?
Joining a PFAC allows you to have a direct impact on the health care community. Hospitals have embraced PFACs because it helps them learn directly from the consumer's point of view and improve the quality of care.
You can redefine the daily interactions that define hospital stays and, in the process, promote patient dignity. By working with hospital staff, you can help:
- Improve patient safety
- Improve financial performance
- Decrease malpractice claims
- Increase hospital survey scores
- Improve patient outcomes
- Increase employee satisfaction and retention
AHN PFAC Community
The following facilities have a PFAC:
- Allegheny Valley Hospital
- Jefferson Hospital
- St. Vincent Hospital
- Allegheny General Hospital
- Canonsburg General Hospital
- Forbes Hospital
- West Penn Hospital
- Westfield Memorial Hospital
Join an AHN PFAC
Each member can serve on a council for up to 3 two-year terms. All PFAC members are expected to:
- Work together
- Listen well and ask questions
- Share views while keeping an open mind
- Agree to disagree at times
- Attend 75% of PFAC meetings per year
- Sign Confidentialty Agreements
If you are a patient, family member of a patient or a hospital representative, complete the form below to join a PFAC at your preferred location.