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Woman using tablet to fill out eVisit questionnaire on MyChart

eVisits Offer Efficient Nonemergency Care

Describe your symptoms and medical history on our electronic questionnaire. Then an AHN provider will review them and provide a treatment plan. 

A flexible, convenient option to get a diagnosis and treatment

Do you have a non-urgent medical condition? Do you need more than just an answer to a question? An eVisit allows you to communicate with your doctor online and get help without going to the office.

The process is simple. You’ll fill out a questionnaire that covers your symptoms, medical history, and additional important information. One of our providers will review your submission and respond with a diagnosis and treatment recommendation. 

Here are some examples of symptoms that can be addressed through an e-visit:

  • Coronavirus symptoms
  • Sinus problems
  • Urinary problems

Log in to your MyChart account to get started. Don’t have an account? No problem. Sign up for MyChart and schedule an e-visit.

Request an e-visit on MyChart

Request an eVisit using your online MyChart account or your MyChart app on your mobile device.

  • To request on the app: Log in to your MyChart account and click Visits icon, then click Request an eVisit, and then follow the prompts.
  • To request on the web: Log in to your MyChart account, click the Menu icon, then click 24/7 eVisit under Appointments and follow the prompts.

REQUEST E-VISIT ON MYCHART

What to expect during an e-visit

It’s important to remember that an eVisit isn’t a conversation. It’s a questionnaire-based exchange between you and one of our AHN telemedicine providers. This service can be used for select non-emergent health issues instead of calling your doctor’s office and scheduling an appointment. The process is simple. You’ll answer a few questions, an AHN provider will review and get back to you with a diagnosis and/or treatment recommendation — typically within two to four hours.+ 

Please note: Based on the answers you provide in the questionnaire, your provider may determine that your condition needs to be examined more closely. If that should happen, they’ll contact you immediately and advise you to seek treatment from an in-person provider or the closest emergency department. If you do not receive a response, or your symptoms get worse, please call your doctor’s office. Medications will only be ordered if your doctor feels it is medically necessary.

Need technical support?

Review the MyChart FAQs, call MyChart at 1-833-246-2478, or email mychart@ahn.org.

More ways to connect to telehealth at AHN

Don’t delay getting quality care. AHN offers a wide variety of telehealth appointment options. Getting in touch with a provider has never been easier.

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Our health care professionals are only licensed in the Commonwealth of Pennsylvania. E-Visits may only be conducted if you are physically located within the Commonwealth of Pennsylvania at the time of the encounter. E-Visits may not be used to send requests about someone else’s health or on behalf of someone else.


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Response times are not guaranteed, but we will strive to respond to your e-visit request within two to four hours between 8:00 AM to 10:00 PM, 7 days a week, 365 days a year.