woman logging into MyChart for an Urgent Care Video Vis

24/7 Virtual Urgent Care

It’s an urgent care video visit in your MyChart account. Get help 24/7 from an AHN provider on your computer or mobile device. 

Get urgent care through a video visit

Visit an AHN provider from the convenience of your home. Discuss your symptoms and concerns, including COVID-19, and receive quality care in minutes.

Urgent care is provided to anyone, including pediatric patients, through video visit by AHN primary care physicians and other licensed providers, such as nurse practitioners.

Use a virtual urgent care visit* if you’re experiencing any of the following:

  • Coronavirus concerns
  • Back pain
  • Diarrhea or constipation
  • Sinus and/or allergy problems
  • Vaginal discharge/irritation 
  • Flu-like symptoms
  • Eye irritation
  • Urinary problems
  • Breathing problems
  • Minor sprains 

Note: This is not a visit with your primary care physician (PCP). This visit will be scheduled with a qualified AHN provider who is available at that time.

Log in to your MyChart account to get started. Don’t have an account? No problem. Sign
up for MyChart
and schedule your first video visit.

How to schedule an urgent care video visit

Schedule your video visit appointment through MyChart.

  • To schedule on the app: Log in to your MyChart account and click Menu, then 24/7 video visit. We recommend this option — it’ll give you the best connection.
  • To schedule on the web: Log in to your MyChart account, click Menu, then 24/7 video visit, and finally 24/7 Virtual Urgent Care.

Remember, this isn’t a visit with your PCP. This visit will be scheduled with a qualified AHN provider available at that time.


Need to schedule a pediatric urgent care video visit?

First, you’ll need proxy access to the child’s account. Log in to your MyChart account, click the Profile tab, then My Family Access. Follow the instructions based on the child’s age. Once you have access, log in to the child’s account to schedule the visit.

Preparing for your urgent care video visit

You can use the MyChart app on your PC, tablet, or smartphone. It’s up to you. If your personal computer is a Mac, it’s currently recommended to use a mobile app instead. You must be present in Pennsylvania during your video visit.

Check your hardware in advance

For the best connection, use the MyChart app on your phone or tablet. It’s compatible with Apple and Android devices. We also recommend connecting over Wi-Fi and closing all other apps. Don’t forget to double-check that your camera and microphone are working.



Helpful tips for your video visit

Make sure you’re in a quiet location, then log in to your MyChart account. Click the Begin Your Visit button.

It’s a good idea to write down questions you have before your visit. Keep a pencil and paper handy to write down any notes or additional questions that come to mind. Also, make sure you have a list of any prescription and over-the-counter medications you take regularly.

Technical support

Email the MyChart support team at MyChart@ahn.org or call (412) 330-5524 and select option 3. You can call Monday – Friday, 7:00 AM – 5:00 PM, and Saturday – Sunday, 7:00 AM – 3:00 PM.

Have Questions?

Take a look at our FAQs or call the MyChart support team at 1-833-246-2478.

Schedule a video visit with your doctor

Regular visits with your primary care physician (PCP) are important. Don’t delay your normal appointment. Use MyChart to schedule a video visit with your PCP today.