AVH is where your comfort and care are our top priorities. Additionally, our goal is to make sure you are completely satisfied with the care received from the moment you arrive until the time you leave. At AVH, the patient is the focus of everything we do.
Before you leave, you will receive written instructions about caring for yourself at home, any medications you need and any follow-up care that you may require. If you do not fully understand those instructions, please talk with your nurse or doctor. We want you to have all the information you need prior to leaving the hospital.
After returning home, you may receive a survey asking you to rate our performance during your stay. Your comments help us to continually improve on the care we provide.
Again, we would like to welcome you to Allegheny Valley Hospital and extend our best wishes to you and your family.
The plastic identification name band placed on your wrist at the time of admission is for your protection. Please be sure to wear it throughout your hospital stay. It helps to identify you for tests and procedures that have been scheduled for you.
Our staff and physicians wear badges that identify them by name, profession and department. Additionally, they will identify themselves and explain the care will provide. To facilitate care further, all staff should ask your name, birth date and check your wristband for verification prior to giving you medications, drawing or giving blood or doing any procedure.
It is important that your doctor, other healthcare providers and your family know about the medicines you take and any allergies you have. Medication errors can lead to serious complications and even death. Medication errors occur at "transition" points such as when the patient enters the hospital, transfers from one room to another or is discharged. Here are some ways to prevent medication errors at these transition points:
