How can I get extra prescriptions filled during the spread of the Coronavirus?

You can now obtain 30-day refills for your maintenance medications before their refill date–your plan will cover these refills. Your pharmacist can help you get additional refills. We also encourage you to take advantage of the 90-day mail order refill benefit that most plans now offer.

I am pregnant, am I more susceptible?

We do not yet know if pregnant women have a greater chance of getting sick from COVID-19 than the general public. With viruses from the same family as COVID-19, and viral respiratory infections such as influenza, women have had a higher risk of developing severe illness.

I have a chronic condition; what do I do if I get the virus?

Older adults and people who have serious chronic medical conditions like heart disease, diabetes, and lung disease, appear to be at higher risk of COVID-19 infection, per early information out of China. Contact your primary care physician for advice.

Are patients sick in the lobby?

Patients who are in the facilities and are sick are being asked to wear masks to protect other patients and our staff.

Care For Other Conditions

Q: How can I get RX if needed?

Contact your healthcare provider to ask about obtaining extra necessary medications to have on hand in case there is an outbreak of COVID-19 in your community and you need to stay home for a prolonged period of time. If you cannot get extra medications, consider using mail-order for medications.

If you are pregnant or have a chronic condition, you probably have a lot of questions on how COVID-19 affects your ongoing care.

Prescriptions

How can I get RX if needed?

Contact your health care provider to ask about obtaining extra necessary medications to have on hand in case there is an outbreak of COVID-19 in your community and you need to stay home for a prolonged period of time. If you cannot get extra medications, consider using mail-order for medications.

My existing appointments

What if I want to cancel my visit/appt.? Do I have to pay?

Contact your PCP or Specialist for their instruction.

Why are the doctors/office staff asking different questions than normal?

There is a CDC protocol for determining if patients are in need of testing for COVID-19. This may be what you are experiencing.

How does this affect my care plan/recovery?

Contact your PCP or Specialist for their instruction. At this time, elective procedures will likely be rescheduled.

Can I go to my facility?

How do I avoid getting sick while in the hospital or clinical setting?

Wash your hands frequently and avoid close contact with those who are coughing, sneezing, or wheezing. The CDC now recommends wearing a mask while in public settings.

Appointments

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