Upon completion of this course, the participant will:
Upon completion of this course the participant will incorporate proper techniques to enhance communication skills in the workplace. This will be achieved through understanding the concepts of situation awareness, situation monitoring, and shared mental models. Integration of elements such as call out, check back, SBAR, and shared mental model are paramount in acquiring more effective communication skills which will ultimately improve patient safety.
(5 minutes) Presentation of communication didactic content via PowerPoint to include the following concepts:
(5 minutes) Four video previews will be accessed along with a brief survey for each video. The videos reflect errors in communication with regards to situation awareness, situation monitoring, SBAR, and shared mental model.
(5 minutes) Four video previews demonstrating techniques to enhance communication skills will be accessed.
(1 minute) Post-course evaluation to determine ease of online use, clarity of information, quality of videos and information, transferability of course content, personal value of course.
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