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Allegheny Health Network Launches ‘24/7 Nurse Line’

Thursday, April 11, 2019

Free, round-the-clock nurse navigation phone service provides unique access to experienced health care professionals, health information and appointment scheduling   

PITTSBURGH – For anyone in need of trusted health information, at any time of day or night, an Allegheny Health Network (AHN) registered nurse is now just a phone call away. AHN’s new 24/7 Nurse Line – (412) NURSE-4-U – is the system’s latest effort to get health care right by providing patients convenient access to care when they need it most.

Available to everyone, regardless of health insurance coverage or who someone’s physician is, AHN’s 24/7 Nurse Line allows individuals to speak with a registered nurse and ask questions relevant to any medical condition.

“We understand that sometimes patients need help sorting through symptoms they may be experiencing and in simply determining the best course of action. At every step of the care journey, we believe that patients should never have to go it alone,” said Kenyokee Crowell, Senior Vice President, Clinical Access at AHN.

Nurses help callers determine the appropriate next steps based on their description of symptoms and, if needed, can help schedule appointments with AHN clinicians. If directed to an AHN emergency department, the nurse will pre-register the patient for a more seamless check-in process upon arrival. The nurses can also communicate with emergency medical services if necessary.

“We are so pleased to offer the community this service which connects patients with compassionate nurses who will help them to obtain the right level of care at the right time,” said Janet Constantin, RN, Clinical Director, AHN Care Connect.

The 24/7 Nurse Line is an expansion of AHN’s Cancer Help Line which launched last spring. Nurses advise callers on a variety of oncology-related issues, from treatment side effects to clinical trial enrollment. Over the last six months, the Cancer Help Line has averaged nearly 1,000 calls per month.

AHN has launched a number of similar programs and services in recent years that are designed to enhance patient access to high-quality health care services. Last April, AHN began offering real-time video visits with AHN nurse practitioners. Video visits are available 9 a.m. to 8 p.m. Monday through Friday, and 9 a.m. to 6 p.m. Saturday and Sunday. A visit can be scheduled by logging in to the AHN patient portal ‘MyChart’ from a smartphone, tablet, laptop or desktop computer.

In 2017, AHN became the first health care provider in the region and among the first nationally to offer same-day appointments for primary and specialty care, helping to improve the timeliness of health care delivery. More than 200,000 same-day appointments were scheduled last year. 

“The popularity of these services signifies that they are much needed health resources in our community. We look forward to the development of additional programs which make it easier and more convenient for patients to obtain the care they need, when they need it,” said Crowell.

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