Allegheny Health Network, including its subsidiaries and affiliates, ("AHN") offers its customers the option of receiving certain information by Short Message Service (SMS) or texting services ("Text(s)"). These SMS Texting Terms of Use (“SMS Texting TOU”) set forth the terms and conditions applicable to your participation in Texting with AHN. Throughout this document, references to “we” or “us” means AHN, and references to “you(r)” means a participating customer.
AHN offers customers the option of participating in a variety of offerings and programs by Text. AHN also offers customers ("Patients") the option of receiving certain patient-related information by Text. Message frequency varies depending on the products/services that you have.
AHN reserves the right to change, modify or update its SMS Texting TOU at any time and for any reason, without notice to you, by updating this document.
These terms and conditions apply to anyone who agrees to receive informational text messages from AHN and its affiliated entities. When you consent for text messages from AHN, you are agreeing to receive text messages related to your relationship with AHN. Refer below for specific use cases regarding text messages.
Allegheny Health Network – Patient Texts – used to text patients messages related to their relationship with Allegheny Health Network, including updates related to their visits, MyChart account, one-time passcode, prescription reminders, and care management. This program will support text-2-pay functionality.
Allegheny Health Network – Patient Communications – timely updates about your health, including health education, new services and facilities, physician information, and wellness notifications.
If your phone becomes lost or is stolen, or you simply wish to opt out of any Patient Texts in which you signed up to participate, contact us at the toll-free number or the email address listed below. AHN will honor opt-out requests from all of our Patient Texts within a reasonable time period. You will be required to provide your cell phone number in order for us to process your request.
To stop receiving Texts, text the word STOP to the number that you received the text from or send to the numbers below to cancel your participation at any time, or log on to your MyChart Account and update your communication preference (e.g., phone call). AHN respects your privacy. Please refer to our enterprise Online Privacy Policy for further information on how we collect, use, and disclose your information.
These terms and conditions are applicable to Patient Texts.
AHN may, in its sole discretion, terminate or suspend your use of Texting at any time and for any reason, including your failure to adhere to these SMS Texting TOU.
You must be at least 18 years old to be eligible to use Texting. No one under age 18 may engage in Texting with AHN under any circumstances. By signing up to participate in Patient Texts, you are representing and warranting to AHN that you are at least 18 years of age.
AHN does not charge a fee to send Texts. However, message and data rates may apply from your mobile carrier (e.g., AT&T, Verizon, Sprint, etc.). The number of Texts you receive from us will depend on the number and type of Patient Texts for which you sign up. For example, your cellular phone service provider may charge you to send or receive wireless text messages in general. Under no circumstances will AHN or its employees, officers, directors or agents be held responsible for any charges or costs related to your participation in Texting. AHN and mobile carriers are not liable for delayed or undeliverable messages.
AHN safeguards your personal information in accordance with applicable law and corporate standards. Unfortunately, the security of data transmitted over cellular networks can never be fully guaranteed. AHN cannot warrant complete security of information in transit. AHN shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality while information is in transit with respect to your participation in Texting with AHN.
AHN PROVIDES TEXTING "AS IS" WITH NO WARRANTIES OF ANY KIND. AHN EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING TEXTING, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR THAT TEXTING WILL BE SECURE, UNINTERRUPTED OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS.
Some state laws do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply based upon your location.
UNDER NO CIRCUMSTANCES WILL AHN OR ITS EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARYDAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN TEXTING WHETHER ORNOT AHN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If you are dissatisfied with Texting or with these SMS Texting TOU, your sole and exclusive remedy is to discontinue participation in Texting. You acknowledge, by your ongoing participation in Texting, that you accept and agree to these SMS Texting TOU and that your participation in Texting is at your sole risk.
You may not assign any of your rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of AHN. Any such purported assignment or delegation by you without the appropriate prior written consent of AHN will be null and void and of no force or effect.
Texting with AHN is solely for general information purposes and convenience; it is not intended for, and does not constitute the provision of, medical advice. Texting is not a substitute for professional medical advice, diagnosis or treatment; always seek the advice of your physician or another qualified health provider with any questions you may have regarding medication, medical conditions or treatment.
By agreeing to receive Texts from AHN, you agree to be subject to personal jurisdiction in the Commonwealth of Pennsylvania. Any transaction or occurrence arising out of your receipt of a Text shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania (excluding any conflict of laws provisions of the Commonwealth of Pennsylvania that would refer to and apply the substantive laws of another jurisdiction). Any suit or proceeding regarding a Text shall be brought only in Allegheny County, Pennsylvania.
For additional details concerning information we collect, use, and disclose (and why,) and our approach to maintaining your privacy, refer to our Online Privacy Policy.
