SMS Texting Terms of Use

Texting at Allegheny Health Network – General

Allegheny Health Network, including its subsidiaries and affiliates, ("AHN") offers you the option of receiving certain information about  AHN’s programs, products, services, and/or general health information by Short Message Service (SMS) or texting services ("Text(s)"). These SMS Texting Terms of Use (“SMS Texting TOU”) set forth the terms and conditions applicable to your participation in Texting with AHN.

Throughout this document, references to “we” or “us” means AHN, and references to “you(r)” means the participating individual. Please see the information below to learn more about Texts and your participation in those Texts.

AHN reserves the right to change, modify or update its SMS Texting TOU at any time and for any reason, without notice to you, by updating this document

Communication preferences

You may sign up for Texts in the following ways:

  • Provide your mobile phone number during your patient registration with AHN; or
  • Log on to your MyChart Account and enter your contact information; or 
  • Text “Join” to 79313.

Text help and your privacy

If your phone becomes lost or is stolen, or you simply wish to opt out of any Texts in which you signed up to participate, contact us at the toll-free number or the email address listed below. AHN will make every effort to manually remove you from all of our Texts within a reasonable time period. You will be required to provide your cell phone number in order for us to process your request.

To stop receiving Texts, text the word STOP to 79313 to cancel your participation at any time. You may also use the contact information below to ask to opt out of Texting. AHN respects your privacy. Please refer to our enterprise Online Privacy Policy (https://www.ahn.org/about/privacy-policy) for further information on how we collect, use, and disclose your information.

Contact information

Allegheny Health Network Headquarters
120 Fifth Avenue, Suite 2900
Pittsburgh, PA 15222
(412) 330-2400
Contact us: smshelp@ahn.org