For patient care questions, concerns, or unmet needs, contact our full-time Patient Experience Representative Monday through Friday, 8:00 AM to 4:30 PM, by calling: (412) 469-5000 and ask to be transferred to the Patient Experience Dept. At any other time, please contact the nursing supervisor.
To protect the privacy rights of its patients, Jefferson Hospital (“Jefferson”) is announcing that approximately 800 people treated at Jefferson’s emergency department are being notified in writing that their records may have been illegally disclosed by a former employee of Medical Management LLC (“MML”), an external medical billing company. MML provides billing services to health care providers throughout the United States, including Jefferson’s emergency department physician group, Emergency Physicians of Pittsburgh, Ltd.
An MML call center employee — since terminated — has been identified by federal law enforcement authorities as being responsible for copying personal information from the billing system over the past two years, and then disclosing that information to an unauthorized third party. The personal information that was potentially compromised includes names, dates of birth and Social Security numbers. There is no evidence that information about medical histories or treatments was disclosed.
MML has secured the services of Kroll Inc. to provide identity theft protection at no cost to affected patients for one year. MML is sending letters to patients whose information may have been illegally disclosed in this incident. Affected patients who receive letters and have any questions should contact Kroll Inc. at (855) 330-6364, Monday through Friday from 9:00 AM to 6:00 PM EST.
When appropriate, the medical condition of the patient or specific legal issues are taken into consideration when providing these rights. In each of the following, the patient, family member or guardian can expect:
Jefferson Hospital expects patients to assume the following responsibilities. Patients are expected to:
Patients have the right to speak with those involved in their care or with the Medical Center’s Patient Experience Representative about patient care concerns or complaints.
To contact the Patient Experience Representative, call: (412) 469-5000 and ask to be transferred to the Patient Experience Department.
As a patient, it is your right to expect the delivery of safe care in a hospital environment. Patient safety and improving patient safety initiatives are the responsibility of the Patient Safety Committee and all employees at Jefferson Hospital.
For the safety of our patients, visitors and staff, the following are prohibited at this facility:
If you have concerns, questions, or suggestions relative to the safety of care or the hospital environment, please call the Patient Safety Officer at (412) 469-7040.
Your safety is our first priority. Medications, unfamiliar surroundings, tests or surgery may make you feel weak or unsteady on your feet. In order to minimize the possibility of an unexpected fall, remember to call for assistance when getting out of bed or going to the bathroom.
To enhance your safety, Jefferson Hospital periodically conducts emergency drills for a fire or other disaster. When you hear a drill announcement, please stay where you are until the end of the drill and remain calm. In the event of an actual emergency, a nurse or other hospital representative will provide special instructions or assistance.
Security services are provided 24 hours a day, 7 days a week at Jefferson Hospital for the benefit of patients, visitors and employees. Security guards routinely patrol the facilities and grounds. If your visitors need escort service to a parked vehicle or other assistance, contact the Security at ext. 5072 or the operator at "0."
Jefferson Hospital provides a safe and healthy environment for patients, visitors and employees. We believe that a non-smoking, tobacco-free environment supports our mission as a healthcare provider to improve the health of the region. We respect the individual's right to choose to use tobacco products. However, we appreciate, in return, respect of our decision to prohibit the use of tobacco products on all medical center property.
If you have a desire to smoke or anticipate difficulty complying with the non-smoking, tobacco-free environment, please speak with your nurse/physician. The medical center provides access to tobacco cessation support services. For information, call (412) 881-2255.