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MyChart Video Visits Offer New Convenient Care Option

September 6, 2017

It’s the one scenario we all fear: the day before a much deserved vacation, you’re suddenly not feeling very well. 

So, what are your options? Do you run to the nearest pharmacy and guess at a remedy? Do you scramble to make a last minute appointment with your doctor?

An Allegheny Health Network employee, Kristen H. was presented with this scenario on a Friday in July. “My flight was early the next morning, and I thought I was completely out of options. I couldn’t leave work because of meetings, and my PCP didn’t have anything available.”

That’s when she remembered a new technology being piloted at AHN: MyChart Video Visits. “I missed the cutoff for Same Day Appointments, so I decided my next best option was to try a Video Visit.” 

It couldn’t have worked out any better: “I was feeling better before I even got on the plane.” 

The AHN provider was able to identify Kristen’s sinus infection and write a prescription for her to pick up without her even leaving the office. “I really felt like we established that patient-doctor relationship very quickly. She was thorough and very nice, and just made me feel like everything was covered.”  

AHN Video Visits are one of the many ways we’re making care more readily available and accessible to you, our patients. With your MyChart account and a computer or mobile device, you can be face-to-face with an AHN caregiver within minutes. You can schedule a visit for a variety of primary care symptoms, such as: 

  • Sinus infection
  • Back pain
  • Cough
  • Urinary Problems

Best of all: you can do one at a time that works for you – it’s a simple, secure video call. “I thought it was very easy to access, and the convenience of being able to do it in an office at work was pretty great.”

Life may not always be predictable, but Video Visits are one more way to deal with the curveballs that may come your way. Check out the next issue of MyChart Quarterly for how to set up a Video Visit. 

For Same-Day appointments for both AHN primary care providers or specialists, call 412.DOCTORS before 11 a.m. Monday through Friday.