Allegheny Health Network Leadership Team
Chief Executive Officer, President
Cynthia Hundorfean is the chief executive officer and president of Allegheny Health Network, a Pittsburgh-based health care system that includes eight hospitals: flagship academic medical center Allegheny General Hospital in Pittsburgh’s North Side, Allegheny Valley Hospital in Natrona Heights, Canonsburg Hospital in Canonsburg, Forbes Hospital in Monroeville, Jefferson Hospital in Jefferson Hills, Saint Vincent Hospital in Erie, West Penn Hospital in Pittsburgh’s Bloomfield neighborhood, and Westfield Memorial Hospital in Westfield, N.Y.
Among the Network’s more than 250 clinical locations are four health and wellness pavilions and more than 50 cancer care clinics. AHN employs more than 18,000 people and has 2,800 physicians on its medical staff. It is an affiliate of Pittsburgh-based Highmark Health, a national health and wellness enterprise and one of the nation’s largest integrated health care delivery and financing systems.
Ms. Hundorfean joined Allegheny Health Network in 2016 from the Cleveland Clinic, where she had served as chief administrative officer since 2005.
Active in both her community and within the health care industry, Ms. Hundorfean serves on the boards of directors of the United Way of Southwestern Pennsylvania, the Crohn's & Colitis Foundation Western Pennsylvania/West Virginia Chapter, as well as the Hospital & Healthsystem Association of Pennsylvania.
Ms. Hundorfean is a member of the American Hospital Association and the Medical Group Management Association.
She received her Executive MBA from Case Western Reserve University, and a Bachelor of Science in Healthcare Management from Robert Meyers College.
Chief Operating Officer
Jim Benedict serves as the Chief Operating Officer of Allegheny Health Network. As COO, Mr. Benedict is responsible for the strategic and operational management of all of AHN’s hospitals, as well as its acute-care and ambulatory-care facilities.
Over his 27 years in health care, Mr. Benedict has extensive experience in physician practice management, ambulatory and hospital operations, serving in executive leadership roles in the nonprofit, public, academic, and international medical settings.
Mr. Benedict came to AHN in 2016 from TeamHealth, where he served as the Executive Vice President of Anesthesia for U.S. operations.
He received his undergraduate degree from Baldwin Wallace University in Berea, Ohio, a Master’s in Accountancy from Cleveland State University, and his law degree from The Cleveland Marshall College of Law.
He is also a non-practicing certified public accountant in Ohio, is admitted to the Ohio Bar and is a Fellow in the American College of Healthcare Executives.
Chief Financial Officer, Treasurer
Jeff Crudele serves as Chief Financial Officer of the Allegheny Health Network. His career spans over 30 years, and he has served as a chief financial officer, chief executive officer and operations executive at some of the nation’s largest and most successful health care companies.
As CFO, Mr. Crudele is responsible for the financial performance and management of the entire Allegheny Health Network enterprise, including each of its eight hospitals and more than 250 clinical locations. Mr. Crudele came to AHN in 2015.
Previous to his current role, Mr. Crudele was President of Hospital Data Solutions, and he spent much of his career with HCA, the largest operator of hospitals in the United States and the country's largest publicly traded health provider.
Mr. Crudele holds a BBA from Florida Atlantic University. He was recently honored as a Distinguished Alumnus for the Florida Atlantic University College of Business. In 2017, he was recognized as one of the region’s top CFOs by the Pittsburgh Business Times.
Brian Parker, MD
AHN's Chief Medical and Quality Officer
Brian M. Parker, MD, is the Chief Medical and Quality Officer for Allegheny Health Network. in this role, Dr. Parker is the Network’s senior most medical officer and is responsible for ensuring that the highest standards of patient care quality, safety, and service excellence are achieved across the system’s eight hospitals and its hundreds of clinical locations, primary care offices and specialty practices.
Dr. Parker has more than two decades of experience in health care, holding leadership roles in quality and patient safety, risk management, patient experience, hospital operations, and education. Following almost 20 years at Cleveland Clinic, Dr. Parker joined AHN in early 2017.
Dr. Parker received both his undergraduate and medical degree from the State University of New York at Buffalo, and completed both his anesthesiology residency and liver transplantation fellowship training at the University of Pittsburgh.
Professional affiliations include membership on the American Society of Anesthesiologists, the Society for Ambulatory Anesthesia, the Pennsylvania Society of Anesthesiologists, and the International Liver Transplantation Society.
Donald Whiting, MD
President, Allegheny Clinic
Donald Whiting, MD, is the president of Allegheny Health Network’s physician organization, the Allegheny Clinic, one of the state’s largest physician groups, employing more than 1,200 physicians.
Dr. Whiting is a respected physician-leader who is passionate about changing the way health care is delivered. Regarded as one of the nation’s foremost experts in the use of deep-brain stimulation to control the debilitating motor symptoms of patients with Parkinson’s disease and other movement disorders, Dr. Whiting has established Allegheny General Hospital as one of the top centers in the world for DBS treatment.
Dr. Whiting has served in numerous physician leadership roles over his two-decade affiliation with AHN. Most recently, he was System Chair of AHN’s Neuroscience Institute, and he had also served vice-chair of AGH’s Department of Neurosurgery, and co-director of AGH’s Division of Functional Neurosurgery and Neurosurgery Spine Bio-Mechanics Lab.
Dr. Whiting received his undergraduate education at Grinnell College in Iowa, earned an MS in Physiology at Georgetown University, and was awarded his medical degree in 1985 after training at Thomas Jefferson Medical College in Philadelphia. Dr. Whiting completed a neurosurgical residency at The Cleveland Clinic and a neurotrauma fellowship at Allegheny General Hospital.
A professor of Neurosurgery at Drexel University College of Medicine and Fellow of the American College of Surgeons, Dr. Whiting has been an active member of many of his field’s leading professional and scientific organizations, including the Congress of Neurological Surgeons, the American Association of Neurological Surgeons, and the American Society of Stereotactic and Functional Neurosurgery.
He has been active with the Parkinson Foundation of Western PA and The Cahouet Center for Parkinsons Disease.
Jacqueline M. Bauer
General Counsel, Chief Administrative Officer, Corporate Secretary
Jacqueline M. Bauer is General Counsel, Chief Administrative Officer and Corporate Secretary of Allegheny Health Network.
Ms. Bauer serves as the chief legal counsel for the provider network and works closely with the AHN executive management team on strategic matters, including transactions and corporate initiatives. Additionally, she oversees regulatory and government affairs for AHN. She also serves as secretary of the Board of Directors of AHN and of the hospital and foundation boards within the network.
Previously, Ms. Bauer served as counsel in the Highmark Health law department and worked for the law firm of Kirkpatrick & Lockhart (now known as K&L Gates). She has a law degree from the University of Pittsburgh School of Law and received her undergraduate degree from Washington and Jefferson College, where she currently serves on the Board of Trustees.
Ms. Bauer also serves on the Board of Directors of Family House, Inc.
Robert White, MD
Chief Medical Information Officer
Robert White, MD, is the Chief Medical Information Officer at Allegheny Health Network. As CMIO, Dr. White oversees the implementation of the Network’s electronic medical records system and all other health informatics applications throughout AHN’s hospitals, Health + Wellness Pavilions, and clinical locations.
Before coming to AHN in 2016, Dr. White served as the Associate Chief Medical Information Officer at the Cleveland Clinic.
Dr. White earned a Doctorate of Medicine from the University of Health Sciences at The Chicago Medical School in Illinois, and he also holds a BS in biochemistry from Northern Illinois University. He is board certified in Family Medicine and is a Fellow of the American Academy of Family Physicians.
Dr. White is a member of the Physician Advisory Board for the Health Information and Management Systems Society (HIMSS) of North America and was recently a board member, and remains an advocate, for the Alzheimer’s Association.
Chief Nurse Executive
Claire Zangerle is the Chief Nurse Executive for Allegheny Health Network, responsible for the practice of nursing across the continuum.
As a member of executive leadership, she supports and facilitates the patient-centered care delivery model by creating an environment that promotes high quality and consistency in the standard of practice across all AHN facilities and clinics. She serves as the executive nursing voice of AHN’s more than 3,000 nurses.
Before coming to AHN in 2016, Dr. Zangerle had been the CEO of the Visiting Nurse Association (VNA) of Ohio, where she led the state’s largest independent non-profit home health and hospice provider. Prior to the VNA, she served in various capacities at the Cleveland Clinic including Chief Nursing Officer and Chair of the Nursing Institute, Director of Quality and Accreditation, and Director of Preventive Cardiology.
She began her nursing career at Memorial Hermann Hospital in Houston in cardiothoracic surgery and trauma, and while a nursing student served as a nursing assistant in coronary care at The Methodist Hospital in Houston.
She earned a Bachelor of Science in Exercise Physiology from Texas A&M University, an Associate Degree in Nursing from Houston Baptist University, a Master of Business Administration from Lake Erie College, a Master of Science in Nursing from Kent State University, and a Doctor of Nursing Practice from Texas Christian University.
In 2017, Dr. Zangerle was elected to the American Hospital Association’s Board of Trustees for a three-year term beginning Jan. 1, 2018. She serves as President of Southwest Pennsylvania Organization of Nurse Leaders and is a board member of the Pennsylvania Organization of Nurse Leaders. She serves on the editorial board of the Journal of Nursing Management, coordinating the “Transitions of Care” column.
She also serves on the board of the Nightingale Awards of Pennsylvania, Robert Morris University College of Nursing and Sciences Board of Visitors and United Way Women’s Leadership Council of Pittsburgh. She is a former board member of the American Organization of Nurse Executives, where she now serves on the Chief Nurse Executive Committee.
Senior Vice President, Clinical Access
Kenyokee Crowell is the Senior Vice President, Clinical Access, for Allegheny Health Network. In this newly created role for AHN, she has responsibility for leading efforts to transform access to care for the network’s patients through new and innovative initiatives. In addition, she leads efforts to ensure optimized front-end operations across care delivery sites to build a consistent and positive experience for patients and families.
Prior to AHN, Ms. Crowell spent 16 years at the Cleveland Clinic in a variety of leadership roles. Most recently she served as Senior Director of Physician Integration. In this role, she led a team responsible for all negotiation, business planning and integration efforts and grew the organizational footprint of the enterprise through physician acquisition in Ohio, Nevada and Florida. With her 20 years in the health care industry, she also brings significant leadership experience in health care operations, MSO services, physician contracting and revenue cycle.
Ms. Crowell received her undergraduate degree in Biology from Case Western Reserve University in Cleveland, Ohio, and an MBA from Baldwin Wallace College in Berea, Ohio. She is also a Fellow of the American College of Healthcare Executives and a Certified Professional Coder.
Senior Vice President, Human Resources
Melissa Ferraro serves as Senior Vice President of Human Resources at Allegheny Health Network. In this role, Ms. Ferraro strategically partners with executive leaders and contributes to client strategy and objective-setting while influencing the overall HR strategy for the enterprise. She is a results-driven, innovative thought leader with a proven ability to build solutions that impact business results.
Previously, Ms. Ferraro held the roles of Vice President, Human Resources, AHN and Director, Talent Acquisition at Highmark, where she was responsible for reengineering and redesigning processes to achieve dramatic improvements in critical performance measures, such as cost, quality, speed, and service satisfaction. She also successfully led the conceptualization and design of a corporate-wide accessibility strategy focused providing comparable access for customers and employees with disabilities.
Ms. Ferraro received her Bachelor of Arts in Business Administration from Grove City College. She is a member of the American College of Healthcare Executives and is a volunteer executive leadership team member of Go Red for Women.
Senior Vice President, Allegheny Clinic Operations
Mark Nussbaum is the Senior Vice President of Allegheny Clinic Operations for Allegheny Health Network, responsible for the financial and operational performance of AHN’s physician organization, which employs 1,200 doctors, plus clinical support staff of more than 2,000. Previously, Mr. Nussbaum served as Chief Operating Office at Forbes Hospital, playing a key role in the continuing growth of the premier center for comprehensive, high-quality health care services in Pittsburgh’s eastern suburbs.
Mr. Nussbaum joined AHN in 2016 from the Cleveland Clinic’s Marymount Hospital.
He earned his Master of Business Administration from Cleveland State University, and has a bachelor of science in Business and Health Care Administration from Bowling Green State University. Mr. Nussbaum is a member of Leadership Pittsburgh’s class XXXIV.
Senior Vice President, Patient Experience
Jennifer Certo is Allegheny Health Network’s Senior Vice President of Patient Experience. In that role, Ms. Certo works with the executive team to ensure that every AHN facility meets patients’ needs and exceeds patients’ expectations, sustaining a culture of service excellence and creating an exceptional customer experience across the organization.
Ms. Certo has more than 23 years of experience in the health care industry. She has worked in both payer and provider organizations, as well as in clinical roles. She joined the Highmark Health family in 2014, and since that time she has served in several roles, most recently as AHN’s Vice President, Strategy Transformation. She has also served as Vice President of AHN’s Primary Care Service Line, and has worked within Highmark Health’s Transformation Office. She joined Highmark from Excela Health.
Ms. Certo received a B.S. in Social Work (Clinical/Medical Social Work) from Slippery Rock University of Pennsylvania. She also serves on the board of the North Side Christian Health Center.
Chief Philanthropy Officer
Allie Quick is Allegheny Health Network’s Chief Philanthropy Officer, leading AHN’s fundraising team and philanthropic strategy. Ms. Quick directs the Network’s annual, major, and planned gifts programs, and cultivates support from grateful patients, corporations, foundations, and other donors who share AHN goals of providing affordable, high quality, patient-centered care. She also manages fundraising events, including the AHN Golf Classic and AHN Gala.
Ms. Quick joined AHN in 2017. With more than two decades of fundraising experience, she had most recently served as the senior executive director of principal gifts and university leadership engagement at the University of Pittsburgh.
Ms. Quick earned a bachelor's degree from Hobart and William Smith Colleges, and a master’s degree in public policy and management from the University of Pittsburgh. She is currently pursuing a Doctor of Education (Ed.D.) in administrative and policy studies at the University of Pittsburgh.
She is active in the Pittsburgh nonprofit community, having served as a volunteer or board member for a variety of health- and welfare-focused organizations, including the local Crohn's & Colitis Foundation of America chapter and Johnson Institute for Responsible Leadership.
Allegheny Health Network Board of Directors
- David A. Blandino, MD (Chairman of the Board)
- David L. Holmberg
- James G. Graham
- Joseph C. Guyaux
- Joseph A. Macerelli, Esq.
- Dave J. Malone
- Victor A. Roque
- David M. Matter
- Michael J. Redlawsk