Allegheny Health Network Leadership Team
Chief Executive Officer, President
Cynthia Hundorfean is the CEO and president of Allegheny Health Network (AHN), an eight-hospital, $3.3 billion health care system based in Pittsburgh, Pennsylvania. Since she joined the network in 2016, Ms. Hundorfean’s extraordinary efforts to transform AHN have been recognized both regionally and nationally. In 2019, she was selected by Modern Healthcare magazine as one of the nation’s “Top 25 Women Leaders,” joining a distinguished list of executives whose work positively influences American health policy, care delivery models, and the industry as a whole.
Ms. Hundorfean was honored for the significant organizational transformation she has led at AHN, which employs more than 21,000 people and serves as the provider arm of Highmark Health, one of the country’s preeminent integrated health care delivery and finance systems. As CEO, Ms. Hundorfean has overseen AHN’s $1.7 billion capital investment strategy over the past several years, a strategy that includes the construction of five new hospitals, six new cancer centers, new outpatient facilities, and expansions to several existing hospitals. Presently, AHN is in the midst of more than 250 active construction and expansion projects, one of the U.S. health care sector’s most extensive ongoing capital campaigns.
Ms. Hundorfean has also directed the network’s impressive financial recovery. For the decade preceding her arrival, AHN and its predecessor organization sustained substantial annual operating losses. But under her leadership, the network has now reported two straight years of positive operating and net income. In 2018, AHN also closed on $1 billion in long-term bond financing, the network’s first ever public financing vehicle and a strong indicator of the network’s solid financial foundation.
An innovative leader who has worked in bold strokes to get health care right for the patients and communities served by AHN, Ms. Hundorfean’s commitment to health care access, quality, value and patient experience have been fundamental to AHN’s success over the past three years. During her tenure, AHN has integrated all of its physician practices and clinical sites of care – more than 250 in total – around a singular electronic health records system. The network also recently became the first in western Pennsylvania, and among the first in the country, to implement a same-day appointments program for both primary care and specialty visits. Additionally over the last few years, the network has opened and established a number of facilities and programs that are unique to the region – including the ground-breaking Alexis Joy D'Achille Center for Perinatal Mental Health, a first-of-its-kind Autoimmunity Institute, and the Cahouet Center for Comprehensive Parkinson's Care.
Active in both her community and within the health care industry, Ms. Hundorfean serves on the board of directors of the United Way of Southwestern Pennsylvania and the Hospital and Healthsystem Association of Pennsylvania. Ms. Hundorfean is also a member of the Medical Group Management Association, and is an editorial advisor to Managed Healthcare Executive magazine.
A native of Kansas, she received her Executive MBA from Case Western Reserve University, and a Bachelor of Science in Healthcare Management from David N. Myers College.
Chief Operating Officer
Jim Benedict serves as the Chief Operating Officer of Allegheny Health Network. As COO, Mr. Benedict is responsible for the strategic and operational management of all of AHN’s hospitals, as well as its acute-care and ambulatory-care facilities.
Over his 27 years in health care, Mr. Benedict has extensive experience in physician practice management, ambulatory and hospital operations, serving in executive leadership roles in the nonprofit, public, academic, and international medical settings.
Mr. Benedict came to AHN in 2016 from TeamHealth, where he served as the Executive Vice President of Anesthesia for U.S. operations.
He received his undergraduate degree from Baldwin Wallace University in Berea, Ohio, a Master’s in Accountancy from Cleveland State University, and his law degree from The Cleveland Marshall College of Law.
He is also a non-practicing certified public accountant in Ohio, is admitted to the Ohio Bar and is a Fellow in the American College of Healthcare Executives.
Chief Financial Officer, Treasurer
Jeff Crudele serves as Chief Financial Officer of the Allegheny Health Network. His career spans over 30 years, and he has served as a chief financial officer, chief executive officer and operations executive at some of the nation’s largest and most successful health care companies.
As CFO, Mr. Crudele is responsible for the financial performance and management of the entire Allegheny Health Network enterprise, including each of its eight hospitals and more than 250 clinical locations. Mr. Crudele came to AHN in 2015.
Previous to his current role, Mr. Crudele was President of Hospital Data Solutions, and he spent much of his career with HCA, the largest operator of hospitals in the United States and the country's largest publicly traded health provider.
Mr. Crudele holds a BBA from Florida Atlantic University. He was recently honored as a Distinguished Alumnus for the Florida Atlantic University College of Business. In 2017, he was recognized as one of the region’s top CFOs by the Pittsburgh Business Times.
Donald Whiting, MD
Chief Medical Officer, Allegheny Clinic President
As Allegheny Health Network’s Chief Medical Officer, Donald Whiting, MD, is AHN’s senior-most clinical executive and the leader of AHN’s medical staff. He is also president of Allegheny Health Network’s physician organization, the Allegheny Clinic, one of the state’s largest physician groups, employing more than 1,400 physicians.
Dr. Whiting is a respected physician-leader who is passionate about changing the way health care is delivered. Regarded as one of the nation’s foremost experts in the use of deep-brain stimulation to control the debilitating motor symptoms of patients with Parkinson’s disease and other movement disorders, Dr. Whiting has established Allegheny General Hospital as one of the top centers in the world for DBS treatment.
Dr. Whiting has served in numerous physician leadership roles over his two-decade affiliation with AHN. Most recently, he was System Chair of AHN’s Neuroscience Institute, and he had also served vice-chair of AGH’s Department of Neurosurgery, and co-director of AGH’s Division of Functional Neurosurgery and Neurosurgery Spine Bio-Mechanics Lab.
Dr. Whiting received his undergraduate education at Grinnell College in Iowa, earned an MS in Physiology at Georgetown University, and was awarded his medical degree in 1985 after training at Thomas Jefferson Medical College in Philadelphia. Dr. Whiting completed a neurosurgical residency at The Cleveland Clinic and a neurotrauma fellowship at Allegheny General Hospital.
A professor of Neurosurgery at Drexel University College of Medicine and Fellow of the American College of Surgeons, Dr. Whiting has been an active member of many of his field’s leading professional and scientific organizations, including the Congress of Neurological Surgeons, the American Association of Neurological Surgeons, and the American Society of Stereotactic and Functional Neurosurgery.
He has been active with the Parkinson Foundation of Western PA and The Cahouet Center for Parkinsons Disease.
Chief Nurse Executive
Claire Zangerle is the Chief Nurse Executive for Allegheny Health Network, responsible for the practice of nursing across the continuum.
As a member of executive leadership, she supports and facilitates the patient-centered care delivery model by creating an environment that promotes high quality and consistency in the standard of practice across all AHN facilities and clinics. She serves as the executive nursing voice of AHN’s more than 3,000 nurses.
Before coming to AHN in 2016, Dr. Zangerle had been the CEO of the Visiting Nurse Association (VNA) of Ohio, where she led the state’s largest independent non-profit home health and hospice provider. Prior to the VNA, she served in various capacities at the Cleveland Clinic including Chief Nursing Officer and Chair of the Nursing Institute, Director of Quality and Accreditation, and Director of Preventive Cardiology.
She began her nursing career at Memorial Hermann Hospital in Houston in cardiothoracic surgery and trauma, and while a nursing student served as a nursing assistant in coronary care at The Methodist Hospital in Houston.
She earned a Bachelor of Science in Exercise Physiology from Texas A&M University, an Associate Degree in Nursing from Houston Baptist University, a Master of Business Administration from Lake Erie College, a Master of Science in Nursing from Kent State University, and a Doctor of Nursing Practice from Texas Christian University.
In 2017, Dr. Zangerle was elected to the American Hospital Association’s Board of Trustees for a three-year term beginning Jan. 1, 2018. She serves as President of Southwest Pennsylvania Organization of Nurse Leaders and is a board member of the Pennsylvania Organization of Nurse Leaders. She serves on the editorial board of the Journal of Nursing Management, coordinating the “Transitions of Care” column.
She also serves on the board of the Nightingale Awards of Pennsylvania, Robert Morris University College of Nursing and Sciences Board of Visitors and United Way Women’s Leadership Council of Pittsburgh. She is a former board member of the American Organization of Nurse Executives, where she now serves on the Chief Nurse Executive Committee.
Brian Parker, MD
Chief Quality Officer
Brian M. Parker, MD, is the Chief Quality Officer for Allegheny Health Network. In this role, Dr. Parker is responsible for ensuring that the highest standards of patient care quality, safety, and service excellence are achieved across the system’s eight hospitals and its hundreds of clinical locations, primary care offices and specialty practices.
Dr. Parker has more than two decades of experience in health care, holding leadership roles in quality and patient safety, risk management, patient experience, hospital operations, and education. Following almost 20 years at Cleveland Clinic, Dr. Parker joined AHN in early 2017.
Dr. Parker received both his undergraduate and medical degree from the State University of New York at Buffalo, and completed both his anesthesiology residency and liver transplantation fellowship training at the University of Pittsburgh.
Professional affiliations include membership on the American Society of Anesthesiologists, the Society for Ambulatory Anesthesia, the Pennsylvania Society of Anesthesiologists, and the International Liver Transplantation Society.
Sri Chalikonda, MD
Chief Medical Operations Officer
Sricharan Chalikonda, MD, MHA, FACS, is the Chief Medical Operations Officer at Allegheny Health Network. A nationally recognized physician leader and pioneer in the use of highly advanced surgical procedures for abdominal cancers and other diseases, he joined AHN in 2018 from the Cleveland Clinic.
At AHN, Dr. Chalikonda leads clinical operations for the network’s physician organization, a role that includes oversight of surgical services provided at AHN’s inpatient and outpatient facilities. He also maintains his surgical practice as part of AHN’s Center for Digestive Diseases and Cancer Institute.
Dr. Chalikonda earned his medical degree from Kasturba Medical College and a master’s degree in healthcare administration from Ohio University. He completed his general surgery residency and a fellowship in minimally invasive and bariatric surgery at the Cleveland Clinic, and a surgical oncology fellowship at UPMC.
Dr. Chalikonda has published dozens of scientific articles, abstracts and book chapters about issues and advancements in his field, including the surgical treatment of pancreatic cancer, the treatment of peritoneal surface malignancies and minimally invasive treatment of liver disease.
He is a member of the American College of Surgeons, the American Hepato-Pancreato-Biliary Association and the Society of Surgical Oncology.
Eugene “Gene” Scioscia, Jr., MD
Chief Experience Officer
Eugene Scioscia, Jr., MD, is been Allegheny Health Network’s Chief Experience Officer. Dr. Scioscia has been a part of AHN and its family of hospitals for nearly 30 years, working in leadership roles at both Allegheny General Hospital, where he served as chairman and residency training program director for the Department of Obstetrics and Gynecology, and West Penn Hospital, where he is past president of the medical staff. At the network leadership level, he continues to serve as AHN’s vice chairman, Clinical Operations, Department of Obstetrics and Gynecology. He also continues to maintain his gynecology practice.
Under his leadership, AHN’s Patient Experience Office is building a system-wide culture of service excellence and superior patient communication, working closely with clinicians, hospital and institute leadership, and front-line staff across the network to meet and exceed patient and employee expectations.
Dr. Scioscia received his undergraduate degree from Duke University and his medical degree from the University of Pittsburgh’s School of Medicine. His post-graduate training comprises four years of residency at Yale-New Haven Medical Center, including two years as the center’s chief OBGYN resident. Today, he is an adjunct clinical associate professor in obstetrics and gynecology at Temple University School of Medicine’s Pittsburgh Clinical Campus at AHN, and an assistant professor of Obstetrics and Gynecology Drexel University College of Medicine.
His professional affiliations include membership in the Pittsburgh Obstetrics/Gynecology Society (past president), and service as a fellow of the American College of Obstetrics and Gynecology. He also has served as an examiner for the American Board of Obstetrics and Gynecology.
Robert White, MD
Chief Medical Information Officer
Robert White, MD, is the Chief Medical Information Officer at Allegheny Health Network. As CMIO, Dr. White oversees the implementation of the Network’s electronic medical records system and all other health informatics applications throughout AHN’s hospitals, Health + Wellness Pavilions, and clinical locations.
Before coming to AHN in 2016, Dr. White served as the Associate Chief Medical Information Officer at the Cleveland Clinic.
Dr. White earned a Doctorate of Medicine from the University of Health Sciences at The Chicago Medical School in Illinois, and he also holds a BS in biochemistry from Northern Illinois University. He is board certified in Family Medicine and is a Fellow of the American Academy of Family Physicians.
Dr. White is a member of the Physician Advisory Board for the Health Information and Management Systems Society (HIMSS) of North America and was recently a board member, and remains an advocate, for the Alzheimer’s Association.
William K. Johnjulio, MD
Medical Director, Clinically Integrated Network
William Johnjulio, MD, is the Medical Director of AHN’s clinically integrated network, Physician Partners of Western Pennsylvania LLC. He is also chair of Allegheny Health Network’s Primary Care Institute, as well as the system chair of the Department of Family Medicine at AHN.
Previously, Dr. Johnjulio served as the program director of Forbes Family Medicine Residency at AHN, and he is also a member of the Medical Staff Executive Committee at AHN. He joined AHN in 2010 and maintains his clinical practice with Forbes Family Medicine.
Dr. Johnjulio graduated from the University of Iowa College of Medicine and completed postgraduate training with a family medicine internship at the University of Rochester/Highland Hospital and a residency and chief year in family medicine at the University of Iowa Hospitals and Clinics. He also completed a Faculty Development program at Duke University and an Executive Business Program at the University of Pennsylvania, Wharton School of Business.
He has held academic appointments in the Departments of Family Medicine at Forbes Hospital, Temple University and Lake Erie College of Osteopathic Medicine, as well as at the University of Pittsburgh College of Pharmacy.
Dr. Johnjulio is certified by the American Board of Family Medicine, and he is a member of the American Academy of Family Physicians and the Society of Teachers of Family Medicine. He has served on the board of directors of the Allegheny County Medical Society since 2013.
Jacqueline M. Bauer
General Counsel, Chief Administrative Officer, Corporate Secretary
Jacqueline M. Bauer is General Counsel, Chief Administrative Officer and Corporate Secretary of Allegheny Health Network.
Ms. Bauer serves as the chief legal counsel for the provider network and works closely with the AHN executive management team on strategic matters, including transactions and corporate initiatives. Additionally, she oversees regulatory and government affairs for AHN. She also serves as secretary of the Board of Directors of AHN and of the hospital and foundation boards within the network.
Previously, Ms. Bauer served as counsel in the Highmark Health law department and worked for the law firm of Kirkpatrick & Lockhart (now known as K&L Gates). She has a law degree from the University of Pittsburgh School of Law and received her undergraduate degree from Washington and Jefferson College, where she currently serves on the Board of Trustees.
Ms. Bauer also serves on the Board of Directors of Family House, Inc.
Chief Philanthropy Officer
Allie Quick is Allegheny Health Network’s Chief Philanthropy Officer, leading AHN’s fundraising team and philanthropic strategy. Ms. Quick directs the Network’s annual, major, and planned gifts programs, and cultivates support from grateful patients, corporations, foundations, and other donors who share AHN goals of providing affordable, high quality, patient-centered care. She also manages fundraising events, including the AHN Golf Classic and AHN Gala.
Ms. Quick joined AHN in 2017. With more than two decades of fundraising experience, she had most recently served as the senior executive director of principal gifts and university leadership engagement at the University of Pittsburgh.
Ms. Quick earned a bachelor's degree from Hobart and William Smith Colleges, and a master’s degree in public policy and management from the University of Pittsburgh. She is currently pursuing a Doctor of Education (Ed.D.) in administrative and policy studies at the University of Pittsburgh.
She is active in the Pittsburgh nonprofit community, having served as a volunteer or board member for a variety of health- and welfare-focused organizations, including the local Crohn's & Colitis Foundation of America chapter and Johnson Institute for Responsible Leadership.
Senior Vice President, Clinical Access
Kenyokee Crowell is the Senior Vice President, Clinical Access, for Allegheny Health Network. In this newly created role for AHN, she has responsibility for leading efforts to transform access to care for the network’s patients through new and innovative initiatives. In addition, she leads efforts to ensure optimized front-end operations across care delivery sites to build a consistent and positive experience for patients and families.
Prior to AHN, Ms. Crowell spent 16 years at the Cleveland Clinic in a variety of leadership roles. Most recently she served as Senior Director of Physician Integration. In this role, she led a team responsible for all negotiation, business planning and integration efforts and grew the organizational footprint of the enterprise through physician acquisition in Ohio, Nevada and Florida. With her 20 years in the health care industry, she also brings significant leadership experience in health care operations, MSO services, physician contracting and revenue cycle.
Ms. Crowell received her undergraduate degree in Biology from Case Western Reserve University in Cleveland, Ohio, and an MBA from Baldwin Wallace College in Berea, Ohio. She is also a Fellow of the American College of Healthcare Executives and a Certified Professional Coder.
Senior Vice President, Human Resources
Melissa Ferraro serves as Senior Vice President of Human Resources at Allegheny Health Network. In this role, Ms. Ferraro strategically partners with executive leaders and contributes to client strategy and objective-setting while influencing the overall HR strategy for the enterprise. She is a results-driven, innovative thought leader with a proven ability to build solutions that impact business results.
Previously, Ms. Ferraro held the roles of Vice President, Human Resources, AHN and Director, Talent Acquisition at Highmark, where she was responsible for reengineering and redesigning processes to achieve dramatic improvements in critical performance measures, such as cost, quality, speed, and service satisfaction. She also successfully led the conceptualization and design of a corporate-wide accessibility strategy focused providing comparable access for customers and employees with disabilities.
Ms. Ferraro received her Bachelor of Arts in Business Administration from Grove City College. She is a member of the American College of Healthcare Executives and is a volunteer executive leadership team member of Go Red for Women.
Senior Vice President, Allegheny Clinic Operations
Mark Nussbaum is the Senior Vice President of Allegheny Clinic Operations for Allegheny Health Network, responsible for the financial and operational performance of AHN’s physician organization, which employs 1,200 doctors, plus clinical support staff of more than 2,000. Previously, Mr. Nussbaum served as Chief Operating Office at Forbes Hospital, playing a key role in the continuing growth of the premier center for comprehensive, high-quality health care services in Pittsburgh’s eastern suburbs.
Mr. Nussbaum joined AHN in 2016 from the Cleveland Clinic’s Marymount Hospital.
He earned his Master of Business Administration from Cleveland State University, and has a bachelor of science in Business and Health Care Administration from Bowling Green State University. Mr. Nussbaum is a member of Leadership Pittsburgh’s class XXXIV.
Senior Vice President, Patient Experience
Jennifer Certo is Allegheny Health Network’s Senior Vice President of Patient Experience. In that role, Ms. Certo works with the executive team to ensure that every AHN facility meets patients’ needs and exceeds patients’ expectations, sustaining a culture of service excellence and creating an exceptional customer experience across the organization.
Ms. Certo has more than 23 years of experience in the health care industry. She has worked in both payer and provider organizations, as well as in clinical roles. She joined the Highmark Health family in 2014, and since that time she has served in several roles, most recently as AHN’s Vice President, Strategy Transformation. She has also served as Vice President of AHN’s Primary Care Service Line, and has worked within Highmark Health’s Transformation Office. She joined Highmark from Excela Health.
Ms. Certo received a B.S. in Social Work (Clinical/Medical Social Work) from Slippery Rock University of Pennsylvania. She also serves on the board of the North Side Christian Health Center.
Allegheny Health Network Board of Directors
- David A. Blandino, MD (Chairman of the Board)
- David L. Holmberg
- James G. Graham
- Joseph C. Guyaux
- Joseph A. Macerelli, Esq.
- Dave J. Malone
- Victor A. Roque
- David M. Matter
- Michael J. Redlawsk