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SMS Texting Terms of Use

Texting at Allegheny Health Network – General

Allegheny Health Network, including its subsidiaries and affiliates, ("AHN") offers you the option of receiving certain information about  AHN’s programs, products, services, and/or general health information by Short Message Service (SMS) or texting services ("Text(s)"). These SMS Texting Terms of Use (“SMS Texting TOU”) set forth the terms and conditions applicable to your participation in Texting with AHN.

Throughout this document, references to “we” or “us” means AHN, and references to “you(r)” means the participating individual. Please see the information below to learn more about Texts and your participation in those Texts.

AHN reserves the right to change, modify or update its SMS Texting TOU at any time and for any reason, without notice to you, by updating this document

Communication preferences

You may sign up for Texts in the following ways:

  • Provide your mobile phone number during your patient registration with AHN; or
  • Log on to your MyChart Account and enter your contact information; or 
  • Text “Join” to 36843.

Text help and your privacy

If your phone becomes lost or is stolen, or you simply wish to opt out of any Texts in which you signed up to participate, contact us at the toll-free number or the email address listed below. AHN will make every effort to manually remove you from all of our Texts within a reasonable time period. You will be required to provide your cell phone number in order for us to process your request.

To stop receiving Texts, text the word STOP to 36843 to cancel your participation at any time or call (412) 330-5910. You may also use the contact information below to ask to opt out of Texting. AHN respects your privacy. Please refer to our enterprise Online Privacy Policy (https://www.ahn.org/about/privacy-policy) for further information on how we collect, use, and disclose your information.

Contact information

Allegheny Health Network Headquarters
120 Fifth Avenue, Suite 2900
Pittsburgh, PA 15222
(412) 330-2400
Contact us: smshelp@ahn.org

Specific terms and conditions of use

These terms and conditions of use are applicable to all Texts described in these TOU.

Suspension or termination of texting

AHN may, in its sole discretion, terminate or suspend your use of Texting at any time and for any reason, including your failure to adhere to these SMS Texting TOU.

Eligibility

You must be at least 18 years old to be eligible to use Texting. No one under age 18 may engage in Texting with AHN under any circumstances. By signing up to participate in Texts, you are representing and warranting to AHN that you are at least 18 years of age.

Costs

AHN does not charge a fee to send Texts. However, message and data rates may apply from your mobile carrier (e.g., AT&T, Verizon, Sprint, etc.). The number of Texts you receive from us will depend on the number and type of Texts for which you sign up. For example, your cellular phone service provider may charge you to send or receive wireless text messages in general. Under no circumstances will AHN or its employees, officers, directors or agents be held responsible for any charges or costs related to your participation in Texting.

Warranty and disclaimer

AHN safeguards your personal information in accordance with applicable law and corporate standards. Unfortunately, the security of data transmitted over cellular networks can never be fully guaranteed. AHN cannot warrant complete security of information in transit. AHN shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality while information is in transit with respect to your participation in Texting with AHN.

AHN PROVIDES TEXTING "AS IS" WITH NO WARRANTIES OF ANY KIND. AHN EXPRESSLY DISCLAIMS ANY WARRANTY, EXPRESS OR IMPLIED, REGARDING TEXTING, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR THAT TEXTING WILL BE SECURE, UNINTERRUPTED OR FREE OF ERRORS, VIRUSES OR OTHER HARMFUL COMPONENTS.

Some state laws do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply based upon your location.

Limitation of liability

UNDER NO CIRCUMSTANCES WILL AHN OR ITS EMPLOYEES, OFFICERS, DIRECTORS OR AGENTS, BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION IN TEXTING WHETHER OR NOT AHN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If you are dissatisfied with Texting or with these SMS Texting TOU, your sole and exclusive remedy is to discontinue participation in Texting. You acknowledge, by your ongoing participation in Texting, that you accept and agree to these SMS Texting TOU and that your participation in Texting is at your sole risk.

Indemnity

You agree to indemnify, defend and hold harmless AHN, its employees, officers, directors and agents from and against any and all claims, liabilities, penalties, settlements, judgments or fees (including reasonable attorneys' fees) arising from (i) any information that you or anyone using your account may submit to us when participating in Texting; (ii) your participation in Texting; (iii) your violation of these SMS Texting TOU; and/or (iv) any violation or failure by you to comply with all applicable laws and regulations in connection with Texting.

Assignment

You may not assign any of your rights or delegate any obligations hereunder, in whole or in part, whether voluntarily or by operation of law, without the prior written consent of AHN. Any such purported assignment or delegation by you without the appropriate prior written consent of AHN will be null and void and of no force or effect.

Medical disclaimer

Texting with AHN is solely for general information purposes and convenience; it is not intended for, and does not constitute the provision of, medical advice. Texting is not a substitute for professional medical advice, diagnosis or treatment; always seek the advice of your physician or another qualified health provider with any questions you may have regarding medication, medical conditions or treatment.

Governing law and jurisdiction

By agreeing to receive Texts from AHN, you agree to be subject to personal jurisdiction in the Commonwealth of Pennsylvania. Any transaction or occurrence arising out of your receipt of a Text shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania (excluding any conflict of laws provisions of the Commonwealth of Pennsylvania that would refer to and apply the substantive laws of another jurisdiction). Any suit or proceeding regarding a Text shall be brought only in Allegheny County, Pennsylvania.

Online privacy policy

For additional details concerning information we collect, use, and disclose (and why,) and our approach to maintaining your privacy, refer to our Online Privacy Policy, which can be found here: https://www.ahn.org/about/privacy-policy